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Our funding for updating this website ended in 2011, but the resources we developed are still helping clinical practices from around the world to transform the care they provide to better serve patients with chronic illness. Please visit our home page to learn more—or check out our more recent tools and resources at:


Use of Materials

ICIC has always encouraged non-commercial use of the materials and resources developed for the Improving Chronic Illness Care initiative, and will continue to do so. In order to support this website and continue to offer the resources it contains, we ask those who intend to use our materials for commercial purposes to contact us about making a donation to the Ed Wagner Endowment for Healthcare Innovation, administered by The Group Health Community Foundation.

Copyright in the text materials contained in this website is owned by Improving Chronic Illness Care, ©1996 - 2020 with support from The Robert Wood Johnson Foundation.  We grant permission for the text materials contained in this website to be used, downloaded, reproduced, or reprinted in their entirety, provided that the copyright notice below appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only.  The text materials contained in this website may not be modified in any way.

Please refer to the Chronic Care Model page(s) for using its image in your work.  Though publicly available as a download, you will need to obtain copyright permission from the Copyright Clearance Center to use the Chronic Care Model image.  We regret that we are unable to assist in obtaining copyright permission for use of the CCM image.

Any ICIC materials and text excerpted or downloaded from our website must include correct and clear author attribution on each page.  Author attribution is not a substitute for copyright permission, so if you have questions about copyright please contact our team with any questions you may have. Here is our preferred attribution:

"Copyright 1996-2020 The MacColl Center.  The Improving Chronic Illness Care program is supported by The Robert Wood Johnson Foundation, with direction and technical assistance provided by Group Health's MacColl Center for Health Care Innovation".

Author attribution is not a substitute for copyright permission.