Thank you for visiting Improving Chronic Illness Care!

Our funding for updating this website ended in 2011, but the resources we developed are still helping clinical practices from around the world to transform the care they provide to better serve patients with chronic illness. Please visit our home page to learn more—or check out our more recent tools and resources at:


Chronic Care Model Talk:  Seattle, 2004
Ed Wagner, M.D., M.P.H., director of Improving Chronic Illness Care, delivered the following Chronic Care Model presentation at the 2004 Epidemiology, Biostatistics and Clinical Research Methods Summer Session, co-sponsored by the Seattle VA Epidemiologic Research and Information Center (ERIC) and the University of Washington.

Watch:  "The Chronic Care Model Talk"


A Conversation with Ed Wagner:  New York, 2009
This collection of video clips from The New York State Health Foundation features a far-ranging conversation touching on topics such as the evolution of chronic illness as a field, lessons the MacColl Center has learned through extensive learning collaboratives, and the element of the Chronic Care Model that may be omitted during implementation (hint:  none).


Watch "A Conversation with Ed Wagner"



Team meetings in a clinical environment: San Francisco, 2009
A 10-minute presentation narrated by Ed Wagner and produced by The California HealthCare Foundation and the California Improvement Network shows how meetings can make a difference in team effectiveness and provides tips on getting the most from these group interactions.


Watch "Team meetings in a clinical environment"




 Practice Transformation webinar: Helena, 2012
The Montana Patient Centered Medical Home Advisory Council's second educational webinar of a 5-part series, "Practice Transformation, by Dr. Ed Wagner".


Listen to the webinar, "Practice Transformation"




Chronic Care Model Talk:  London, 2013
ICIC Director Ed Wagner recently met with King's Fund Chief Executive Chris Ham in London to discuss the genesis of the CCM, the research supporting this framework, and current thinking about the structure of care teams.




The Future of Primary Care Talk:  Washington, DC 2014
In March 2014, ICIC Director Ed Wagner delivered a keynote address at the 15th Annual International Summit on Improving Patient Care in the Office Practice and the Community in Washington, DC.  Tune into this archived video on IHI TV (login required) for updates about what we're learning right now from front-line primary care practitioners through the Robert Wood Johnson Foundation PCT-LEAP project.

Ed Wagner March 2014


     Open the IHI TV app to watch "The Future of Primary Care"