Thank you for visiting Improving Chronic Illness Care!

Our funding for updating this website ended in 2011, but the resources we developed are still helping clinical practices from around the world to transform the care they provide to better serve patients with chronic illness. Please visit our home page to learn more—or check out our more recent tools and resources at:


Tackling the Chronic Care Crisis: First in a series of chronic illness solutions

The Improving Chronic Illness Care program created a CD to serve as a guide to tools and resources relating to the Chronic Care Model. "Tackling the Chronic Care Crisis" was originally available in CD format, and now is available exclusively online. 

Please note:  Copyright of all material contained on our Chronic Illness Solutions series is owned by The MacColl Institute at Group Health Cooperative, ©1996 - 2017.  Any CD may be used, downloaded, reproduced, or reprinted in its entirety, provided that this copyright notice appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only. The material contained on our CDs may not be modified in any way.

Commercial use of Improving Chronic Illness Care materials requires a written license from Kaiser Permanente (formerly Group Health Cooperative.)

Introductory Talk on the Chronic Care Model

Slideshow of the Chronic Care Model and its evidence base

Articles and Resources


The Path to Better Care:  3 Stories
First-hand accounts about implementing the Chronic Care Model and the real changes that patients experience dealing with diabetes and asthma. Stories feature: Ferndale Family Medical Center in Ferndale, Washington, Odessa Brown Children’s Clinic in Seattle, Washington, and The Polyclinic in Seattle, Washington. Video is approximately 10 minutes in length.
 >>Watch the "The Path to Better Care – Three Stories" Video


Empowering Patients and Caregivers
After implementing the Chronic Care Model, a clinic in Olympia, Washington, has seen significant improvements in patient health and staff morale. Video is approximately 5 minutes in length.

>>Watch the "Empowering Patients and Caregivers" Video