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Our funding for updating this website ended in 2011, but the resources we developed are still helping clinical practices from around the world to transform the care they provide to better serve patients with chronic illness. Please visit our home page to learn more—or check out our more recent tools and resources at:


Privacy Policy

Privacy Statement
The Improving Chronic Illness Care Web site was designed to help delivery systems improve their care for individuals with chronic conditions through the dissemination of information to clinicians, researchers, and others interested in healthcare quality improvement.

We collect no personally identifiable information about you when you visit our Web site unless you provide us with this information. We do not share personal information with third parties except as would be required in the event of a legal process.

Information Automatically Collected and Stored
We collect standard server log information (i.e., domain name or IP address from which you access the Internet, the date and time you access our site, the pages you viewed). We use anonymous browser “cookies” to track file usage from all visitors.

All automatically collected information is collected on an aggregate basis only. Our Web site logs are not personally identifiable and we make no attempt to link them with the individuals who browse our site. For example, we track which pages are most popular among visitors as a whole, but pages viewed are not identified with individual users. With email inquiries, we store the inquiry and the email address information so that we can respond electronically.

Email Registration
Your name and email address will not be released, sold, loaned, or otherwise distributed to any person or organization outside ICIC. You may contact us any time if you’d like to have your name and email address deleted from our records.

ICIC links to other Web sites. ICIC is not responsible for the privacy practices, data collection, security, or content of any other Web site, and we encourage you to review privacy policies when visiting other sites.

Advertising and Sponsorship Policy
Our website,, does not accept or contain any paid advertising of any kind. We do not endorse any company, product or service. In addition, advertisers and sponsors may not suggest that Improving Chronic Illness Care, Ed Wagner MD, any member of its team, or endorses a product, service or company.

Notification of Changes
If we change our privacy policy, we will post those changes to this privacy statement and any other place we deem appropriate so our users are always aware of what information we collect and how we use it, and under what circumstances (if any) we may disclose it.

Contact Information:
Improving Chronic Illness Care
The MacColl Center for Health Care Innovation
Kaiser Permanente Washington Health Research Institute
1730 Minor Avenue, Suite 1290
Seattle, WA 98101-1448
Tel 206.287.2704
Fax 206.287.2138

Email ICIC