Changing Care Delivery: Patient-Centered Interactions

PCMH practices:

  • Assess and respect patient/family values and expressed needs.
  • Encourage patients to expand their role in decision-making, health-related behavior change, and self-management.
  • Communicate with their patients in a culturally appropriate manner, in a language and at a level that the patient understands.
  • Provide self-management support at every visit through goal setting and action planning.