LEAP Team Guide

Nationwide, primary care practices are finding that creating more effective practice teams is the key to becoming a patient-centered medical home, improving patients’ health, and increasing productivity. The Improving Primary Care Team Guide ("Team Guide") is a free online resource for primary care practices that:

  • Provides hands-on tools and resources that are actionable and measureable
  • Is appropriate for practices at any stage of development
  • Includes modules that enable practices to easily pinpoint relevant topics and areas of interest

With funding from the Robert Wood Johnson Foundation, the PCT-LEAP team identified, studied, and engaged with 31 high-performing primary care practices around the United States to develop the lessons contained in the Team Guide.

In visits to these 31 sites, a striking finding was the extensive involvement of all staff, especially medical assistants and trained lay persons, in key patient care roles such as health coaching, care coordination, or telephone follow-up.

The Team Guide presents practical advice, case studies, and tools from these exemplary primary care practices that have markedly improved care, efficiency, and job satisfaction by transforming to a team-based approach.