Laying the Foundation: Engaged Leadership

PCMH leaders:

  • Provide visible and sustained leadership in overall culture change, as well as specific strategies to improve quality and spread and sustain change.
  • Establish a quality improvement team that meets regularly and guides the effort.
  • Ensure that team members have protected time to conduct activities beyond direct patient care that are consistent with the medical home model.
  • Incorporate the practice’s values on creating a medical home for patients into staff hiring and training processes.