Contact Us


The Improving Chronic Illness Care program
Brian Austin, Deputy Director | Tel 206.287.2903 
Contact Brian

Regional improvement and speaking engagements
Mike Hindmarsh, MA, Director of Clinical Improvement | Tel 416.496.9275
Contact Mike

Self-management support and care coordination
Judith K. Schaefer, MPH, Research Associate | Tel 206.287.2077 
Contact Judith

Practice coaching, patient-centered medical home, and the business case for quality using the CCM
Katie Coleman, MSPH, Research Associate | Tel 206.287.2872
Contact Katie

Use and reproduction of materials, translations, adaptations, copyright and technical questions
Dona Cutsogeorge, MA, Web Writer | Tel 206.287-2092
Contact Dona

Copyright of the content, information and materials in this website is protected by United States and international copyright laws and is owned by the The MacColl Center for Health Care Innovation.  Content, information and materials contained in this website may be used, downloaded, reproduced, or reprinted, provided that the following copyright notice appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only. The materials, content and information contained in this website may not be modified in any way, except as noted.

ICIC has always encouraged non-commercial use of the materials and resources developed for the Improving Chronic Illness Care initiative and will continue to do so. In order to support the ICIC website and continue to offer the resources it contains, we ask those who intend to use our materials for commercial purposes to contact us about making a donation to the Ed Wagner Endowment for Healthcare Innovation, administered by The Group Health Foundation.

Correct and clear attribution must appear on any ICIC content, information and materials excerpted or downloaded from our website.  Author attribution is not a substitute for copyright permission.  Read more about copyright compliance on the Copyright Clearance Center website.

Below is our preferred author attribution:

"Copyright 1996-2015 The MacColl Center.The Improving Chronic Illness Care program is supported by The Robert Wood Johnson Foundation, with direction and technical assistance provided by Group Health's MacColl Center for Health Care Innovation".


Improving Chronic Illness Care
MacColl Center for Health Care Innovation
Group Health Research Institute
1730 Minor Avenue, Suite 1600 | Seattle, WA 98101-1448

Fax 206.287.2138

Facebook: MacColl Center for Health Care Innovation


To ask questions or request a copy of our second or third CD, please complete the form below.  We'd love to hear from you!  If you are requesting a CD, please be sure to include your physical mailing address.  We do not share our mailing list, and we do not send newsletters.  NOTE:  As of 2013, we discontinued distribution of CD #1, "Tackling the Chronic Care Crisis".  All content for this CD can be accessed online.

* Indicates required information

*  First Name:
*  Last Name:
 Mailing Address:
 Zip Code:
*  E-mail:
* Category:
Your question or comment: