Contact Us

The Improving Chronic Illness Care program ended in 2011, but the core team remains at the MacColl Center for Health Care Innovation.

The Improving Chronic Illness Care program
Brian Austin, Deputy Director | Tel 206.287.2903 
Contact Brian

Regional improvement and speaking engagements
Mike Hindmarsh, MA, Director of Clinical Improvement | Tel 416.496.9275
Contact Mike

Self-management support and care coordination
Judith K. Schaefer, MPH, Senior Research Associate | Tel 206.287.2077 
Contact Judith

Practice coaching, patient-centered medical home, and the business case for quality using the CCM
Katie Coleman, MSPH, Research Associate | Tel 206.287.2872
Contact Katie

Use and reproduction of materials, translations, adaptations, copyright and technical questions
Dona Cutsogeorge, MA, Communications Coordinator | Tel 206.287-2092
Contact Dona

All materials and resources developed for the Improving Chronic Illness Care initiative were intended for non-commercial use, and the MacColl Center continues to encourage non-profit use of our materials. In order to support the ICIC website and continue to offer the resources it contains, we ask those who intend to use our materials for commercial purposes to contact us about making a donation to the Ed Wagner Endowment for Healthcare Innovation, administered by The Group Health Foundation.

Correct and clear attribution must appear on any ICIC content, information and materials excerpted or downloaded from our website.  Author attribution is not a substitute for copyright permission.  Read more about copyright compliance on the Copyright Clearance Center website.

Below is our preferred author attribution:

"Copyright 1996-2016 The MacColl Center. The Improving Chronic Illness Care program is supported by The Robert Wood Johnson Foundation, with direction and technical assistance provided by Group Health's MacColl Center for Health Care Innovation".

Improving Chronic Illness Care
MacColl Center for Health Care Innovation
Group Health Research Institute
1730 Minor Avenue, Suite 1600 | Seattle, WA 98101-1448

Fax 206.287.2138

Facebook: MacColl Center for Health Care Innovation


To ask questions or request a copy of our second or third CD, please complete the form below.  We'd love to hear from you!  If you are requesting a CD, please be sure to include your physical mailing address.  Know that we no longer send announcements.  NOTE:  As of 2013, we discontinued distribution of CD #1, "Tackling the Chronic Care Crisis".  All content for this CD can be accessed online.

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