Improving Chronic Illness Care
Improving Chronic Illness Care

Contact Us

For more information about:
 
The Improving Chronic Illness Care program
Brian Austin, Deputy Director | Tel 206.287.2903 
Contact Brian
 
Regional improvement and speaking engagements
Mike Hindmarsh, M.A., Director of Clinical Improvement | Tel 416.496.9275
Contact Mike
 
Self-management support, use and adaption of the ACIC and PACIC instruments
Judith K. Schaefer, M.P.H., Research Associate | Tel 206.287.2077 
Contact Judith

The business case for quality using the CCM
Katie Coleman, M.S.P.H., Research Associate | Tel 206.287.2872
Contact Katie
ICIC is working to better understand the business case for improving chronic illness care, particularly in safety net institutions.  Please review our CCM bibliography on cost-effectiveness, as well as our informal thoughts on this topic.  We'd love to know what you think. 

Use and reproduction of ICIC materials, non-English translations, linking to our site, and technical concerns
Dona Cutsogeorge, M.A., Web Writer | Tel 206.287-2092
Contact Dona 
Please:  if you leave a telephone message for us to email you, kindly spell your name.  Please speak very slowly and clearly using the NATO Phonetic Alphabet.  It is often difficult for us to decipher non-English accents in telephone messages, and that makes it impossible to assist you.
Copyright in the text materials contained in this website is owned by Improving Chronic Illness Care, ©1996 - 2010 with support from The Robert Wood Johnson Foundation.  The text materials contained in this website may be used, downloaded, reproduced, or reprinted in their entirety, provided that our copyright notice appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only. The text materials contained in this website may not be modified in any way.
  • Read more about using our materials here, including duplication of our CDs.
  • Read more about non-English translations here.
Reprint permission is required for use of the Chronic Care Model image.  The copyright holder of the Chronic Care Model image is the American College of Physicians (ACP), which publishes the Annals of Internal Medicine journal.  All usage of either CCM image requires copyright clearance directly from ACP.  ICIC regrets being unable to assist authors in securing copyright permission from ACP.  The original CCM image first appeared in its current format in this article:

Wagner EH. Chronic disease management: What will it take to improve care for chronic illness? Effective Clinical Practice. 1998;1:2-4

To request permission to use the Chronic Care Model image in your work, please submit your request via the online ACP Journals and Books Permission Request Form.

Mailing address
Improving Chronic Illness Care
MacColl Institute for Healthcare Innovation
Group Health Research Institute
1730 Minor Avenue, Suite 1600 | Seattle, WA 98101-1448
 
Fax 206.287.2138
 
To ask questions or request a copy of any of our CDs, please complete the form below.  We'd love to hear from you!  If you are requesting a CD, please be sure to include your physical mailing address.  Very occasionally, we send announcements to our mailing list but we do not consistently issue a newsletter.  If you prefer to not receive announcements from ICIC, please let us know and we will honor your request.

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