Thank you for visiting Improving Chronic Illness Care!

Our funding for updating this website ended in 2011, but the resources we developed are still helping clinical practices from around the world to transform the care they provide to better serve patients with chronic illness. Please visit our home page to learn more—or check out our more recent tools and resources at:


Contact Us

The Improving Chronic Illness Care program ended in 2011, but the core team remains at the MacColl Center for Health Care Innovation at Kaiser Permanente Washington Health Research Institute. 

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All materials and resources developed for the Improving Chronic Illness Care initiative were intended for non-commercial use, and the MacColl Center continues to encourage non-profit use of our materials. In order to support the ICIC website and continue to offer the resources it contains, we ask those who intend to use our materials for commercial purposes to contact us about making a donation to the Ed Wagner Endowment for Healthcare Innovation.


Correct and clear attribution must appear on any ICIC content, information and materials excerpted or downloaded from our website.  Author attribution is not a substitute for copyright permission.  Read more about copyright compliance on the Copyright Clearance Center website.

Below is our preferred author attribution:

"Copyright 1996-2020 The MacColl Center. The Improving Chronic Illness Care program is supported by The Robert Wood Johnson Foundation, with direction and technical assistance provided by Kaiser Permanente Washington Health Research Institute's MacColl Center for Health Care Innovation".

Improving Chronic Illness Care
MacColl Center for Health Care Innovation
Kaiser Permanente Washington Health Research Institute
1730 Minor Avenue, Suite 1600 | Seattle, WA 98101-1448

Fax 206.287.2138

Please write to us with any questions.  We'd love to hear from you!