Contact Us

The Improving Chronic Illness Care program ended in 2011, but the core team remains at the MacColl Center for Health Care Innovation at Kaiser Permanente Washington Health Research Institute. 

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Improving Chronic Illness Care 
Brian Austin, Deputy Director | Tel 206.287.2903 
Contact Brian

Self-management support and care coordination
Judith K. Schaefer, MPH, Senior Research Associate | Tel 206.287.2077 
Contact Judith

Practice coaching and the patient-centered medical home
Katie Coleman, MSPH, Research Associate | Tel 206.287.2872
Contact Katie

Use and reproduction of materials, non-English translations, survey adaptations, copyright issues, and technical questions
Dona Cutsogeorge, MA, Communications Coordinator | Tel 206.287-2092
Contact Dona

Regional improvement and speaking engagements
Mike Hindmarsh, MA, Director of Clinical Improvement | Tel 416.496.9275
Contact Mike 


All materials and resources developed for the Improving Chronic Illness Care initiative were intended for non-commercial use, and the MacColl Center continues to encourage non-profit use of our materials. In order to support the ICIC website and continue to offer the resources it contains, we ask those who intend to use our materials for commercial purposes to contact us about making a donation to the Ed Wagner Endowment for Healthcare Innovation, administered by The Group Health Foundation.

Correct and clear attribution must appear on any ICIC content, information and materials excerpted or downloaded from our website.  Author attribution is not a substitute for copyright permission.  Read more about copyright compliance on the Copyright Clearance Center website.

Below is our preferred author attribution:

"Copyright 1996-2017 The MacColl Center. The Improving Chronic Illness Care program is supported by The Robert Wood Johnson Foundation, with direction and technical assistance provided by Kaiser Permanente Washington Health Research Institute's MacColl Center for Health Care Innovation".


Improving Chronic Illness Care
MacColl Center for Health Care Innovation
Kaiser Permanente Washington Health Research Institute
1730 Minor Avenue, Suite 1600 | Seattle, WA 98101-1448

Fax 206.287.2138

Please write to us with any questions.  We'd love to hear from you!