2010 News

Making Health Systems Work for People with Chronic Conditions
In a recent publication from The Robert Wood Johnson Foundation, ICIC Director Ed Wagner touches on background events that helped lead to the development of today's Chronic Care Model.   This article provides an overview of the history of the Improving Chronic Illness Care program, and links to RWJF's strategy for continuing this work through their Aligning Forces for Quality program. 
Primary care intervention shows sustained improvement in depression treatment
An 18-month study of more than 700 patients enrolled in the Depression in Primary Care intervention at primary care practices in Michigan showed patients fared better in comparison to controls, according to Michael Klinkman, MD, of the University of Michigan in Ann Arbor, and colleagues. 

With the Chronic Care Model as its base, the intervention revolved around central care managers working in each primary care site.  These were either registered nurses or master’s in social work-level practitioners, with experience in providing mental health services.  Patients with known depression were identified by the practice, and referred to care managers who contacted them via a phone call to assess depression severity, and to introduce an educational curriculum focused on self-management of depression. The care managers followed all patients for up to 18 months with calls of varying frequency depending the severity of depression.  Outcome measures included remission and serial change seen in Patient Health Questionnaire (PHQ-8) scores.

"We conclude that a low-intensity, tailored care management program based on the Chronic Care Model can lead to sustainable improvement in care for depression for chronically depressed patients found in real-world primary care practices," Klinkman and co-authors reported in the September/October issue of the Annals of Family Medicine.
Effective Blood Pressure Control and the Chronic Care Model
Over the last few decades, an increasing number of health services research studies have examined the impact of office practices on achievement of blood pressure (BP) control:  supporting patient self-management, a team approach to patient care, technology-supported systems, better methods to measure adherence, and reduced clinical inertia.  

The “ASH Position Paper:  Adherence and Persistence With Taking Medication to Control High Blood Pressure” recommends the systemic integration of four strategies for effective BP control:

  • Focusing on clinical outcomes
  • Empowering patients to be informed and activated
  • Implementation of a team approach
  • Advocating for health policy reform

With national policy attention currently focused on improved safety and quality of care and patient outcomes, a timely new position paper from The American Society of Hypertension (ASH) Writing Group recommends the clinical integration of the Chronic Care Model as an effective means to accomplish both.

Patient-Centered Medical Home improves care, lowers costs
In a two-year evaluation at Group Health Cooperative, transforming primary care into a patient-centered medical home (PCMH) model paid off. Published in the May 2010 Health Affairs and co-authored by MacColl Institute/ICIC researchers Katie Coleman and Robert Reid, the evaluation compared the medical home prototype to Group Health’s other medical centers, showing:
  • The quality of care was higher, patients reported having better experiences, and clinicians said they felt less “burned out.”
  • Patients in the PCMH had 29 percent fewer emergency visits and 6 percent fewer hospitalizations, resulting in a net savings of $10 per patient per month.
  • For every dollar Group Health invested, mostly to boost staffing, it recouped $1.50.
This evaluation prompted Group Health to spread the medical home to all 26 of its medical centers, which it finished doing in January 2010.